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Terms of Service

Last Updated: December 7, 2025

1Agreement to Terms

By accessing and using the services provided by Avalanche Internet Solutions ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2 Services Description

Avalanche Internet Solutions provides a range of digital services including but not limited to:

  • Web development and design
  • Mobile application development
  • Cloud solutions and infrastructure
  • IT consulting services
  • Cybersecurity solutions
  • Digital marketing services

All services are subject to availability and may be modified or discontinued at our discretion.

3 Client Responsibilities

As a client of our services, you agree to:

  • Provide accurate and complete information necessary for project completion
  • Respond to inquiries and requests in a timely manner
  • Review and approve deliverables within agreed timeframes
  • Make payments according to the agreed schedule
  • Not use our services for any illegal or unauthorized purposes
  • Maintain the confidentiality of any login credentials provided

4 Payment Terms

4.1 Pricing: All prices are quoted in USD unless otherwise specified. Pricing is subject to change with 30 days notice.

4.2 Payment Schedule: Payment terms will be outlined in individual project agreements. Typical structures include:

  • 50% upfront deposit before work begins
  • 50% upon project completion
  • Monthly retainer for ongoing services

4.3 Late Payments: Late payments may incur a fee of 1.5% per month or the maximum allowed by law. We reserve the right to suspend services for accounts with outstanding balances.

4.4 Refunds: Refunds are handled on a case-by-case basis. Work already completed is non-refundable.

5 Intellectual Property

5.1 Client Content: You retain all rights to content you provide to us. By providing content, you grant us a license to use it solely for the purpose of delivering our services.

5.2 Work Product: Upon full payment, you will own the final deliverables. However, we retain the right to:

  • Use the work in our portfolio
  • Reference the project as a case study
  • Reuse general methodologies and processes

5.3 Third-Party Resources: Some deliverables may include third-party resources (fonts, stock images, plugins) subject to their own licenses.

6 Confidentiality

We agree to keep confidential any proprietary information shared during the course of our engagement. This obligation survives the termination of services and continues for a period of 3 years.

7 Project Timelines

We make reasonable efforts to meet agreed-upon deadlines. However, timelines are estimates and may be affected by:

  • Delays in receiving client feedback or materials
  • Scope changes or additional feature requests
  • Technical challenges or third-party dependencies
  • Force majeure events

We are not liable for damages resulting from project delays unless caused by gross negligence.

8 Warranties and Disclaimers

8.1 Service Warranty: We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards.

8.2 Disclaimer: Services are provided "AS IS" without warranties of any kind, express or implied. We do not guarantee that:

  • Services will be uninterrupted or error-free
  • Results will meet your specific requirements
  • Any errors will be corrected immediately

9 Limitation of Liability

To the maximum extent permitted by law, our liability for any claims arising from our services is limited to the amount paid by you for the specific services giving rise to the claim. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from third-party services or products
  • Issues caused by client-provided content or specifications

10 Termination

10.1 By Client: You may terminate services with 30 days written notice. You will be responsible for payment for all work completed up to the termination date.

10.2 By Company: We may terminate services immediately if you:

  • Fail to make payments when due
  • Breach these terms
  • Engage in abusive or harassing behavior

10.3 Effect of Termination: Upon termination, you must pay all outstanding invoices. We will provide deliverables completed to date.

11 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of our services
  • Content you provide to us
  • Your violation of these terms
  • Your violation of any third-party rights

12 Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the new terms.

13 Governing Law

These terms are governed by the laws of the Republic of Uganda. Any disputes will be resolved in the courts of Kampala, Uganda.

14 Contact Information

Get in Touch

For questions about these Terms of Service, please contact us:

Email
avalancheinternetsolutions@gmail.com
Uganda Office (Headquarters)
Mr. Chia House, Kampala, Uganda
+256 776 992 506
South Africa Branch
14 Long Street, Cape Town 7008, South Africa
+27 (0)61 185 8588
Avalanche Internet Solutions

Transforming businesses through innovative digital solutions.

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